Terms & Conditions
This facility is dedicated to the service of each individual client. Our goal is to provide you with a relaxing experience where you are able to focus on your skin’s health and wellness, as well as your personal self-care. With your understanding of and cooperation with the Spa Policies and Procedures, we will be able to maintain this empowering environment and continue to provide you and every client with exceptional service.
We strive to render excellent care to you and the rest of our clients. Your care and treatment is a priority for us. We also ask that you respect your specialist's time and expertise as well.
In an attempt to be consistent with this, we have a Cancellation Policy that allows us to schedule appointments for our clients, with respect for your time, the next client's time, and the specialist's time.
Our Cancellation policy is as follows:
We request that you give a notice of at least 48 HOURS to your scheduled session in the event that you can not make it. If cancelled within 48 hours of the scheduled time, you will be charged full price of the appointment. Additionally, if a client misses an appointment or is 10 or more minutes late for an appointment we reserve the right to charge you a fee. This fee consists of the entire cost of the missed appointment. If the appointment was booked online with a deposit, the remaining balance will be charged to the account and sent an invoice of the remaining balance via email
We also do not accept refunds or returns of any kind.
If you have questions regarding this policy, please let us know, and we will be happy to clarify our policy for you.
Please be advised that children are not permitted in the treatment rooms. Any child in the lobby must be supervised by an adult at all times. In order to maintain a sanitary environment, no food, beverages, or pets, except for registered service animals, are permitted in the spa facility. Guests may not accompany clients in the treatment rooms, but are welcome to enjoy a relaxing atmosphere in the lobby.
No client photography/videography is allowed during treatments, except when approved by treatment provider.