Terms & Conditions

This facility is dedicated to the service of each individual client. Our goal is to provide you with a relaxing experience where you are able to focus on your skin’s health and wellness, as well as your personal self-care. With your understanding of and cooperation with the Spa Policies and Procedures, we will be able to maintain this empowering environment and continue to provide you and every client with exceptional service. 

All cancellations require a 48-hour notice. Any no-shows, appointments that must be rescheduled due to improper pre-treatment preparation, or those cancelled with less than 48 hours notice will be charged a $35 fee or 50% of the cost of the treatment, whichever is greater. 

Please arrive on time to appointments. If you are running more than 10 minutes late, your appointment may need to be rescheduled and a fee of $35 or 50% of the cost of the treatment, whichever is greater, may be charged. 

Due to the nature of the services provided, we are unable to offer refunds.

Please be advised that children are not permitted in the treatment rooms. Any child in the lobby must be supervised by an adult at all times. In order to maintain a sanitary environment, no food, beverages, or pets, except for registered service animals, are permitted in the spa facility. Guests may not accompany clients in the treatment rooms, but are welcome to enjoy a relaxing atmosphere in the lobby.

No client photography/videography is allowed during treatments, except when approved by treatment provider.